SAP CRM FUNCTIONAL + TECNICAL

 

 

 

 

 

 

 

 

 

SAP CRM FUNCTIONAL

1. Introduction to Fundamentals and architecture of SAP CRM
SAP CRM Marketing
SAP CRM Sales
SAP CRM Service
Implementation & operation of SAP CRM

2.CRM Base Customization: CR 100
CRM basic data:
Account Management
Organizational model
Product master
Customizing settings for each object
CRM business transactions
Overview of generic functions in business transactions
Activity management
Customizing for these objects
Process control and determination
Partner determination
Actions
Overview of pricing in CRM
CRM billing
Basics concepts of CRM middleware
ntroduction to the CRM WebClient User Interface

3.CRM Marketing : CR 600
Overview of marketing management in SAP CRM
Marketing Plans and campaign management
Working with marketing projects
Preparation and Execution of campaigns
Segmenting business partners
Marketing attributes
Graphical Modeler
Creating profiles and target groups
Personalized mail forms
Creating personalized e-mails
Marketing Product Proposals
Lead Management and Surveys
Campaign automation
External List Management
Special Functions and Features in campaign management
Couponing

4.CRM Sales: CR 300
Opportunity management and Pipeline Performance Management
Copying control
Quotation management
Order management
Special functions in quotation and order management
Pricing in SAP CRM Sales
Contract management
Rebate processing
Activity management in SAP CRM Sales
Visit planning
Territory management

5.CRM Service : CR 700
Maintenance of technical objects
Installed base management
Individual objects
Service contract processing
Service agreements
Service contracts
Service plans
Service order processing
Resource planning
Service confirmation
Service billing
ERP Integration
Complaints and returns processing
Complaints and returns
In-house repair processing
IT Service Management

 

SAP CRM Technical

1. Basics of SAP CRM
1. Basic SAP GUI Navigation
2. Introduction to SAP CRM
3. CRM Functional Overview
4. Master Data
5. Transactional Data

2. Object Oriented ABAP ( OO ABAP )
1. Classes
2. Methods
3. Inheritance
4. Polymorphism
5. Interfaces
6. Events
7. Exceptions ( Class Level & Method Level )
8. Building Global Class

3. BSP ( Business Server Pages )
1. Page Flow Logic
2. MVC ( Model View Controller )

4. CRM 2007 Web UI
1. Generic Interaction Layer ( Basics )
2. Business Object Layer
3. Presentation Layer
4. Simple Objects
5. UI Component Development and Enhancement Concepts
6. Views
7. View Sets
8. Custom Controller

5. CRM 2007 Web UI .. ( Continued )
1. Window
2. Navigation Links
Self learning SAP Center 2014
3. Component Interface and Usage of Components
4. Cross Component Navigation
5. Editable Overview Pages
6. Form View
7. Table View
8. Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )

6. CRM 2007 Web UI .. ( Continued )
1. Component Set
2. Enhancement Set
3. Enhancement of Generic Interaction Layer Component
4. Component Enhancement Examples.
5. Global Data Context
6. Pop up Windows
7. UI Configuration
8. Transaction Launcher

 

 

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NOTE : Products once sold to customer then there is NO refund and NO exchange facility is available.

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